Singapore Airlines
Singapore Airlines will waive all cancellation and change fees for customers with tickets issued on or before 5 February 2020 for travel on any Singapore Airlines or SilkAir operated flights from 1 February 2020 to 31 March 2020. The new travel date must commence on or before 31 May 2020.
| Travel Route | Travel Period | Option |
| To/From mainland China | 24 Jan 2020 ~ 31 Mar 2020 | Rebooking/Full Refund |
| To/From Hong Kong | 25 Jan 2020 ~ 31 Mar 2020 | Rebooking/Full Refund |
| To/From Macao | 26 Jan 2020 ~ 31 Mar 2020 | Rebooking/Full Refund |
Source: Singapore Airlines Facebook
Singapore Airlines
Flight Cancellation Notice due to Coronavirus -For travel within five business days, customers should contact the Singapore reservations team at +65 6223 8888. Otherwise, please email your request to [email protected]. Travel agents are to contact SIA’s local sales office.
SCOOT
Scoot has made adjustments to our network in Mainland China, Hong Kong and Macau since 30 January 2020. From 8 February 2020, Scoot will be suspending all flights between Singapore and Mainland China.
| Destination (vice versa) | Suspension Period |
| Singapore-Wuhan | 23 Jan 2020 – 28 Mar 2020 (both dates inclusive) * |
| Singapore-Harbin | 5 Feb 2020 – 28 Mar 2020 (both dates inclusive) |
| Singapore-Hangzhou | 4 Feb 2020 – 28 Mar 2020 (both dates inclusive) |
| Singapore-Shenyang | 5 Feb 2020 – 28 Mar 2020 (both dates inclusive) |
| Singapore-Xi’an | 5 Feb 2020 – 28 Mar 2020 (both dates inclusive) * |
| Singapore-Nanning | 5 Feb 2020 – 28 Mar 2020 (both dates inclusive) |
| Singapore-Zhengzhou | 5 Feb 2020 – 28 Mar 2020 (both dates inclusive) |
| Singapore-Ningbo | 8 Feb 2020 – 28 Mar 2020 (both dates inclusive) |
| Singapore-Fuzhou | 8 Feb 2020 – 28 Mar 2020 (both dates inclusive) |
| Singapore-Guangzhou | 8 Feb 2020 – 28 Mar 2020 (both dates inclusive) |
| Singapore-Haikou | 8 Feb 2020 – 28 Mar 2020 (both dates inclusive) |
| Singapore-Kunming | 8 Feb 2020 – 28 Mar 2020 (both dates inclusive) |
| Singapore-Nanjing | 8 Feb 2020 – 28 Mar 2020 (both dates inclusive) |
| Singapore-Qingdao | 8 Feb 2020 – 28 Mar 2020 (both dates inclusive) |
| Singapore-Tianjin | 8 Feb 2020 – 28 Mar 2020 (both dates inclusive) |
| Singapore-Jinan | 8 Feb 2020 – 28 Mar 2020 (both dates inclusive) |
| Singapore-Nanchang | 8 Feb 2020 – 28 Mar 2020 (both dates inclusive) |
| Singapore-Wuxi | 8 Feb 2020 – 28 Mar 2020 (both dates inclusive) |
| Singapore-Changsha | 8 Feb 2020 – 28 Mar 2020 (both dates inclusive) * |
*Flights from Wuhan-Singapore, Xi’an-Singapore and Changsha-Singapore will be suspended till 29 Mar 2020
Source: Scoot Airlines
SCOOT Airlines
Affected customers booked on these flights will receive a 100% refund of their unused itinerary value via original mode of payment, and no further action is required. Bookings with multiple sectors that include the above stations are eligible for automated refunds as well.
Customers who still wish to travel may make a new booking on an alternative flight (before or after the suspension period) on our website
Malaysia Airlines
In light of this situation, passengers holding Malaysia Airlines confirmed tickets issued for travel from 28 Jan until 31 Mar 2020 to/from mainland China (Beijing, Shanghai, Guangzhou and Xiamen) will be permitted cancellation with full refund or a one-time flight change with waiver of change/cancellation fees (applies to partially used and wholly unused tickets).
| Travel Route | Travel Period | Option |
| To/From mainland China | 28 Jan 2020 ~ 31 Mar 2020 | Rebooking/Refund* |
| To/From Hong Kong | 28 Jan 2020 ~ 31 Mar 2020 | Rebooking/Refund* |
Source: Malaysia Airlines, Malaysia Airlines(Updated 11 Feb 2020)
Novel Coronavirus update and temporary travel restrictions into Malaysia
Malaysia Airlines
Revised/alternative travel date must be on or before 31 May 2020, subject to flight availability. Passengers may call our Contact Centre at 1 300 88 3000 (in Malaysia) or +603 7843 3000 (outside Malaysia) to initiate these transactions.
AirAsia
AirAsia is extending the period to obtain credit account or full refund for guests with flight bookings to/from mainland China, Hong Kong, Macao and Taiwan until 31 March 2020.
| Travel Route | Travel Period | Option |
| To/From Wuahn | Now ~ 29 Feb 2020 | Suspended |
| To/From mainland China | Now ~ 31 Mar 2020 | Move Flight/Credit Account/Full Refund |
| To/From Hong Kong | Now ~ 31 Mar 2020 | Move Flight/Credit Account/Full Refund |
| To/From Macao | Now ~ 31 Mar 2020 | Move Flight/Credit Account/Full Refund |
| To/From Taiwan | Now ~ 31 Mar 2020 | Move Flight/Credit Account/Full Refund |
Source: AirAsia (updated on 13 Feb 2020 6PM GMT+8)
AirAsia
Refund requests can be made with AVA at support.airasia.com. From the main menu categories available, click on “Refund” then “New Refund Request” and finally “AirAsia flights to/from Wuhan” for flights to/from Wuhan OR “China Voluntary Refund” for flights to/from China destinations, including Hong Kong and Macao and Taiwan. From there, simply follow the instructions as directed by AVA.
Malindo Air
For all passengers holding a valid Malindo Air (816) ticket to and from points in Mainland China and including Hong Kong, issued on/before 24 JAN 2020 and travelling to and from points in Mainland China and including Hong Kong between 24 JAN 2020 up to 29 FEB 2020 are given the option to Reroute or Full Refund.
| Travel Route | Travel Period | Option |
| To/From Wuhan | from 24 Jan 2020 | Suspended until further notice |
| Between BKI -Tianjin | 1 Feb 2020 ~ 29 Feb 2020 | Suspended |
| Between JHB – Guangzhou | 11 Feb 2020 ~ 29 Feb 2020 | Suspended |
| To/From mainland China | 24 Jan 2020 ~ 29 Feb 2020 | Reroute/Full Refund |
| To/From Hong Kong | 24 Jan 2020 ~ 29 Feb 2020 | Reroute/Full Refund |
Source: Malindo Air (Updated on 6 Feb 2020)
Malindo Air
Kindly submit the refund application via Malindo Air website at https://www.malindoair.com/Refund-Request . Please contact Malindo Air Call Center at +603 7841 5388 or walk-in to ticketing office for more assistance.
Cathay Pacific
With immediate effect, rebooking, rerouting and refund charges will be waived for all tickets issued worldwide (irrespective of fare type) on/before 3 February 2020 for travel with Cathay Pacific/Cathay Dragon confirmed bookings arriving to or departing from Mainland China between 3 February 2020 and 31 March 2020.
No waiver on cancellation and refund charges for booking to/from/transit in Hong Kong.
| Travel Route | Travel Period | Option |
| To/From mainland China | 3 Feb 2020 ~ 31 March 2020 | Rebooking/Full Refund |
| To/From/Transit Hong Kong | 4 Feb 2020 ~ 29 Feb 2020 | Rebooking/Rerouting ONLY |
| HKG To/From Taiwan | 7 Feb 2020 ~ 31 March 2020 | Rebooking/Full Refund |
Source: Cathay Pacific (to/from China), Cathay Pacific (to/from Hong Kong), Cathay Pacific (to/from Taiwan)
Cathay Pacific
Contact Cathay Pacific Customer Service for further action @ (03) 6207 4989
China Southern
In order to maximize the protection of travelers’ travel rights after the adjustment of some country immigration policies and CZ flight cancellations, with ticket stock numbers begins with 784- and flights operated by China Southern Airlines, please refer to the special handling regulations as follow:
| Travel Route | Travel Period | Option |
| Ticket(s) with Wuhan (WUH) Sector | 1 Jan 2020 ~ 29 Mar 2020 | Full Refund |
| Ticket(s) without Wuhan (WUH) Sector | 24 Jan 2020 ~ 29 Mar 2020 | Full Refund |
| Ticket(s) involve International and Regional Flight cancellation | 2 Feb 2020 ~ 10 Jun 2020 | Full Refund |
Source: China Southern
China Southern
Should you need further clarification, please do not hesitate to contact China Southern Customer Service @ 03-21639977/03-21616580 or email to [email protected]
Read more about Flight Cancellation Notice due to Coronavirus at https://iflight.my/advisory/1369/
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