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Updates on Flight Cancellation due to Coronavirus

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Have you booked your flights but unable to travel due to current situation? See what is the latest policy on refund from various airlines.

Singapore Airlines

Singapore Airlines will waive all cancellation and change fees for customers with tickets issued on or before 5 February 2020 for travel on any Singapore Airlines or SilkAir operated flights from 1 February 2020 to 31 March 2020. The new travel date must commence on or before 31 May 2020.

Singapore Airlines

Travel Route Travel Period Option
To/From mainland China 24 Jan 2020 ~ 31 Mar 2020 Rebooking/Full Refund
To/From Hong Kong 25 Jan 2020 ~ 31 Mar 2020 Rebooking/Full Refund
To/From Macao 26 Jan 2020 ~ 31 Mar 2020 Rebooking/Full Refund

Source: Singapore Airlines Facebook

Singapore Airlines
For travel within five business days, customers should contact the Singapore reservations team at +65 6223 8888. Otherwise, please email your request to [email protected] Travel agents are to contact SIA’s local sales office.

SCOOT

Scoot has made adjustments to our network in Mainland China, Hong Kong and Macau since 30 January 2020. From 8 February 2020, Scoot will be suspending all flights between Singapore and Mainland China.

Scoot
Destination (vice versa) Suspension Period
Singapore-Wuhan 23 Jan 2020 – 28 Mar 2020 (both dates inclusive) *
Singapore-Harbin 5 Feb 2020 – 28 Mar 2020 (both dates inclusive)
Singapore-Hangzhou 4 Feb 2020 – 28 Mar 2020 (both dates inclusive)
Singapore-Shenyang 5 Feb 2020 – 28 Mar 2020 (both dates inclusive)
Singapore-Xi’an 5 Feb 2020 – 28 Mar 2020 (both dates inclusive) *
Singapore-Nanning 5 Feb 2020 – 28 Mar 2020 (both dates inclusive)
Singapore-Zhengzhou 5 Feb 2020 – 28 Mar 2020 (both dates inclusive)
Singapore-Ningbo 8 Feb 2020 – 28 Mar 2020 (both dates inclusive)
Singapore-Fuzhou 8 Feb 2020 – 28 Mar 2020 (both dates inclusive)
Singapore-Guangzhou 8 Feb 2020 – 28 Mar 2020 (both dates inclusive)
Singapore-Haikou 8 Feb 2020 – 28 Mar 2020 (both dates inclusive)
Singapore-Kunming 8 Feb 2020 – 28 Mar 2020 (both dates inclusive)
 Singapore-Nanjing  8 Feb 2020 – 28 Mar 2020 (both dates inclusive)
 Singapore-Qingdao  8 Feb 2020 – 28 Mar 2020 (both dates inclusive)
Singapore-Tianjin  8 Feb 2020 – 28 Mar 2020 (both dates inclusive)
 Singapore-Jinan 8 Feb 2020 – 28 Mar 2020 (both dates inclusive)
Singapore-Nanchang 8 Feb 2020 – 28 Mar 2020 (both dates inclusive)
 Singapore-Wuxi  8 Feb 2020 – 28 Mar 2020 (both dates inclusive)
 Singapore-Changsha 8 Feb 2020 – 28 Mar 2020 (both dates inclusive) *

*Flights from Wuhan-Singapore, Xi’an-Singapore and Changsha-Singapore will be suspended till 29 Mar 2020 

Source: Scoot Airlines

SCOOT Airlines
Affected customers booked on these flights will receive a 100% refund of their unused itinerary value via original mode of payment, and no further action is required. Bookings with multiple sectors that include the above stations are eligible for automated refunds as well.

Customers who still wish to travel may make a new booking on an alternative flight (before or after the suspension period) on our website

Malaysia Airlines

In light of this situation, passengers holding Malaysia Airlines confirmed tickets issued for travel from 28 Jan until 31 Mar 2020 to/from mainland China (Beijing, Shanghai, Guangzhou and Xiamen) will be permitted cancellation with full refund or a one-time flight change with waiver of change/cancellation fees (applies to partially used and wholly unused tickets).

Malaysia airlines
Travel Route Travel Period Option
To/From mainland China 28 Jan 2020 ~ 31 Mar 2020 Rebooking/Refund*
To/From Hong Kong 28 Jan 2020 ~ 31 Mar 2020 Rebooking/Refund*
*Cancellation and service fee waived for full/partial refunds involving refundable and non-refundable tickets.

Source: Malaysia AirlinesMalaysia Airlines(Updated 11 Feb 2020)

Malaysia airlines waiver
(UPDATED on 11 Feb 2020 at 10.00pm)
Novel Coronavirus update and temporary travel restrictions into Malaysia

Malaysia Airlines
Revised/alternative travel date must be on or before 31 May 2020, subject to flight availability. Passengers may call our Contact Centre at 1 300 88 3000 (in Malaysia) or +603 7843 3000 (outside Malaysia) to initiate these transactions.

AirAsia

AirAsia is extending the period to obtain credit account or full refund for guests with flight bookings to/from mainland China, Hong Kong, Macao and Taiwan until 31 March 2020.

Airasia
Travel Route Travel Period Option
To/From Wuahn Now ~ 29 Feb 2020 Suspended
To/From mainland China Now ~ 31 Mar 2020 Move Flight/Credit Account/Full Refund
To/From Hong Kong Now ~ 31 Mar 2020 Move Flight/Credit Account/Full Refund
To/From Macao Now ~ 31 Mar 2020 Move Flight/Credit Account/Full Refund
To/From Taiwan Now ~ 31 Mar 2020 Move Flight/Credit Account/Full Refund

Source: AirAsia (updated on 13 Feb 2020 6PM GMT+8)

AirAsia
Refund requests can be made with AVA at support.airasia.com. From the main menu categories available, click on “Refund” then “New Refund Request” and finally “AirAsia flights to/from Wuhan” for flights to/from Wuhan OR “China Voluntary Refund” for flights to/from China destinations, including Hong Kong and Macao and Taiwan. From there, simply follow the instructions as directed by AVA.

Malindo Air

For all passengers holding a valid Malindo Air (816) ticket to and from points in Mainland China and including Hong Kong, issued on/before 24 JAN 2020 and travelling to and from points in Mainland China and including Hong Kong between 24 JAN 2020 up to 29 FEB 2020 are given the option to Reroute or Full Refund.

Malindo Air
Travel Route Travel Period Option
To/From Wuhan from 24 Jan 2020 Suspended until further notice
Between BKI -Tianjin 1 Feb 2020 ~ 29 Feb 2020 Suspended
Between JHB – Guangzhou 11 Feb 2020 ~ 29 Feb 2020 Suspended
To/From mainland China 24 Jan 2020 ~ 29 Feb 2020 Reroute/Full Refund
To/From Hong Kong 24 Jan 2020 ~ 29 Feb 2020 Reroute/Full Refund

Source: Malindo Air (Updated on 6 Feb 2020)

Malindo Air
Kindly submit the refund application via Malindo Air website at https://www.malindoair.com/Refund-Request . Please contact Malindo Air Call Center at +603 7841 5388 or walk-in to ticketing office for more assistance.

Cathay Pacific

With immediate effect, rebooking, rerouting and refund charges will be waived for all tickets issued worldwide (irrespective of fare type) on/before 3 February 2020 for travel with Cathay Pacific/Cathay Dragon confirmed bookings arriving to or departing from Mainland China between 3 February 2020 and 31 March 2020.

No waiver on cancellation and refund charges for booking to/from/transit in Hong Kong.

Cathay Pacific
Travel Route Travel Period Option
To/From mainland China 3 Feb 2020 ~ 31 March 2020 Rebooking/Full Refund
To/From/Transit Hong Kong 4 Feb 2020 ~ 29 Feb 2020 Rebooking/Rerouting ONLY
HKG To/From Taiwan 7 Feb 2020 ~ 31 March 2020 Rebooking/Full Refund

Source: Cathay Pacific (to/from China)Cathay Pacific (to/from Hong Kong)Cathay Pacific (to/from Taiwan)

Cathay Pacific
Contact Cathay Pacific Customer Service for further action @ (03) 6207 4989

China Southern

In order to maximize the protection of travelers’ travel rights after the adjustment of some country immigration policies and CZ flight cancellations, with ticket stock numbers begins with 784- and flights operated by China Southern Airlines, please refer to the special handling regulations as follow:

China Southern Air
Travel Route Travel Period Option
Ticket(s) with Wuhan (WUH) Sector 1 Jan 2020 ~ 29 Mar 2020 Full Refund
Ticket(s) without Wuhan (WUH) Sector 24 Jan 2020 ~ 29 Mar 2020 Full Refund
Ticket(s) involve International and Regional Flight cancellation 2 Feb 2020 ~ 10 Jun 2020 Full Refund

Source: China Southern

China Southern
Should you need further clarification, please do not hesitate to contact China Southern Customer Service @ 03-21639977/03-21616580 or email to [email protected]

This blog post was originally published on iflight.my on 7 February 2020.

 

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